Information Process Quality Improvement

 Location: Crowne Plaza Kensington

Poor information quality costs organizations 20-35% of operating revenue in process failure and "information scrap and rework" in direct costs with missed opportunity costs often greater.
This seminar describes quality principles applied to business and systems processes to achieve effective business performance. It provides guidelines for implementing an effective IQ environment.

Learning Objectives

• Define Information Quality and Information Quality Management and Quality Principles
• Describe categories of information quality tools and how to use them effectively
• Learn how to measure information definition and content quality
• Understand how to measure costs of poor quality information and ROI of process improvements
• Conduct an information quality process improvement initiative to minimize costs of Information Scrap and Rework
• Describe how to organize and manage an information quality environment

Course categories:Information Technology Courses

COVERED TOPICS

Defining Information Quality (IQ)

• Quality and information quality
• Customer satisfaction as business driver
• Dispelling myths about IQ

• Applying Quality Principles to Information

• The information product
• Kaizen, TQM and business excellence principles
• Identifying information "customers"
• Customer "expectations" of their information products
• The TIQM® Quality System Overview

• Information Quality Tools and Processes

• Categories of IQ tools
• Architecture of IQ tools in the TIQM process

• Assessing Information Product Specifications and Information Architecture Quality

• Data definition quality characteristics
• Three categories of data definition quality assessment
• QFD: Designing quality into Information Models and Database Design
• Measuring data definition quality

• Assessing Information Quality

• Critical to Quality (CTQ) Information Quality Characteristics
• Applying Statistical Quality Control (SQC) to Information processes

• Measuring the Costs of Poor Quality Information and the ROI of Information Process

• Measuring Costs of Poor Quality Information Management Processes
• Calculating Costs of Poor Quality Information
• Calculating Customer Lifetime Value as a measure of Information Value

• Improving Information Process Quality: Data Defect Prevention

• The Plan-Do-Check-Act cycle for information process improvement
• Root cause analysis using cause and effect diagrams
• From quality assurance to continuous quality

• Minimizing Costs of Information Scrap and Rework

• Principles of data correction control
• Minimizing costs of data transformation and movement

• Implementing and Sustaining a Continuous Information Quality Improvement Environment

• Deming's fourteen points of quality applied to information
• Organizing and facilitating culture change for information quality

REGISTRATION & PRICING INFORMATION

£1,445 + VAT (£289) = £1,734

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Price: GBP
Location: Crowne Plaza Kensington
Event date: 19.03.2012 - 21.03.2012
Event duration: 3 Days
Event time:

ADDITIONAL DATES

CONTACT US

Email: info@financialveritas.com

Phone: +44 208 133 5917